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Return and Refund Policy
Effective Date: 07-08-2025
Understanding Our Handcrafted Products
Before initiating any return, please take a moment to understand how our products are made. All our Christmas ornaments are handcrafted by traditional artisans in rural India, resulting in each product being unique and slightly different from one another. Minor irregularities, natural variations, or joint marks on the surface should not be considered defects but rather characteristics of authentic handicrafts. Handicraft, by definition, embraces a glorious uncertainty when it comes to uniformity.
Return Policy
Return Window
- Returns are accepted within 7 days of order delivery
- The return period begins from the date you receive your order
Return Conditions
To be eligible for a return, items must meet the following criteria:
- Product must be unused and in original condition
- All original tags must be attached
- Item must be in its original packaging
- For damaged products, you must provide an unpacking video as proof of damage
Items Not Eligible for Return
- Products showing signs of use or wear
- Items without original tags or packaging
- Products damaged due to misuse or normal wear
- Custom or personalized ornaments (unless damaged upon arrival)
Refund Process
Processing Fees
- A 5% restocking fee will be deducted from all refunds
- PayPal processing fees are non-refundable and will be deducted from your refund amount
- The remaining amount will be refunded to your original payment method
Refund Timeline
- Refunds will be processed within 5-7 business days after we receive and inspect your returned item
- Please allow 3-5 additional business days for the refund to appear in your account
Cancellation Policy
Order Cancellations
- Cancellations will only be accepted if the order has not been shipped from our facility
- Once an order is shipped, it cannot be cancelled and must follow our return policy
Cancellation Fees
- If payment was made via PayPal, a 5% PayPal commission fee will be deducted from your refund as this fee is non-refundable to us
How to Return an Item
Step 1: Contact Us
- Email us at [Insert Email] within 7 days of delivery
- Include your order number and reason for return
- For damaged items, attach your unpacking video
Step 2: Return Authorization
- We will review your request and provide return instructions
- Returns without prior authorization may not be accepted
Step 3: Ship Your Return
- Package the item securely in its original packaging
- Include all original tags and accessories
- Ship to the address provided in your return authorization
- We recommend using a tracked shipping method
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us immediately within 7 days of delivery
- Provide an unpacking video showing the damage
- We will arrange for a replacement or full refund (including shipping costs)
- Restocking fees do not apply to damaged or defective items
Exchange Policy
We do not offer direct exchanges. If you need a different item, please:
- Return the original item following our return policy
- Place a new order for the desired item
Contact Information
For questions about returns or refunds:
- Website: https://christmasornamentsonline.com/pages/contact
Important Notes
- Return shipping costs are the responsibility of the customer unless the item was damaged or defective.
- We reserve the right to refuse returns that do not meet our return conditions.
- This policy applies only to purchases made directly from Christmas Ornaments Online.
- This policy may be updated from time to time. Please check our website for the most current version.
By purchasing from Christmas Ornaments Online, you acknowledge that you have read, understood, and agree to this Return and Refund Policy.